
How to Integrate Chatbots Across WhatsApp, SMS & Web: Best Practices for Omnichannel Conversational AI
Define Omnichannel Goals and KPIs Building on this foundation, the first priority is translating business outcomes into a small set of measurable objectives that guide engineering trade-offs for omnichannel conversational AI chatbots. Start by naming the top one or two outcomes you need—reduce contact center volume, increase self-serve conversions, or






